Frequently Asked Questions

The Soaak Sleep Well frequency was developed by our holistic practitioners to help improve sleep. Our frequency composition includes targeted elements designed to support melatonin production, reduce stress, aid in physical repair, and enhance brain, heart, and lung function. Our goal is to provide a well-rounded approach to promoting restful sleep and overall wellness.

‍

Dual Audio - To use our dual audio feature, simply start playing a frequency through the Soaak app. Then, swipe out of the app and select whatever you'd like to listen to next, such as a podcast, Spotify, YouTube, etc. The frequency will continue playing in the background. When you press play on your podcast or music, the frequency volume will lower slightly but will still continue playing in the background. You can also go back to the frequency page and turn the frequency-only volume bar down. (show picture?)

‍

Looping - We have a looping feature that allows you to play the frequencies on repeat.

To enhance the effectiveness of the Soaak Sleep Well frequency, be sure to drink plenty of water throughout the day, as staying hydrated helps the frequencies work more efficiently. Additionally, try incorporating mindful intentions, prayer, or meditation before bed to calm your mind and body, making it easier to fall into a restful sleep.

To use our dual audio feature, start by playing a frequency in the Soaak App. Then, leave the app and select another audio or video source, like a podcast, Audible, Spotify, Pandora, YouTube, or any other audio or video app. The frequency will continue playing in the background, and when you press play on your chosen audio. If you'd like to adjust the volume of the frequency while it plays behind the other audio, simply return to the frequency player page in the Soaak App and use the volume bar at the bottom of the page to make adjustments.

Each frequency plays for 20 minutes. We also offer a looping feature that allows you to play the frequencies on repeat. You can find the looping option on the frequency player page.

Think of Soaak as your best friend who’s always reminding you to stay in an elevated mental and emotional state – always encouraging you to be your best self.

Soaak fuses ancient practices with cutting-edge technology, addressing mindfulness, mental health, and wellness. Created from 5 years of in-clinic practice where sound frequencies and Mindful Intentions were utilized to address sleep disorders, stress, anxiety, low energy, brain fog, depression, low libido, and more.

See our proprietary Systems, Methods, and Protocols here.

For questions, comments, or concerns, contact us at support@soaak.com.

We have an iOS App, Android App, and Web App. Soaak can also be accessed on Alexa.

To use our dual audio feature, start by playing a frequency in the Soaak App. Then, leave the app and select another audio or video source, like a podcast, Audible, Spotify, Pandora, YouTube, or any other audio or video app. The frequency will continue playing in the background, and when you press play on your chosen audio. If you'd like to adjust the volume of the frequency while it plays behind the other audio, simply return to the frequency player page in the Soaak App and use the volume bar at the bottom of the page to make adjustments.

Each frequency plays for 20 minutes. We also offer a looping feature that allows you to play the frequencies on repeat. You can find the looping option on the frequency player page.

Soaak sound frequencies are noninvasive, proprietary frequency compositions created in clinic, helping the mind and body resonate at healthy cellular levels – alleviating symptoms such as anxiety, depression, sleeplessness, hormonal imbalances, low libido, and more while elevating energy, focus, and mood.

For optimal results, we recommend using the frequency compositions 2-3 times per day. For example, start your day with the Energy/High Vibes frequency upon waking, utilize the Focus frequency during work or projects, and finish with either Stress Relief or Sleep Well as you wind down in the evening.

The Sleep Well frequency composition can be used both at bedtime or during a nap. Additionally, you can take advantage of our looping feature to play the frequencies continuously throughout the night if desired.

We encourage you to listen to your body and adjust usage as desired. Feel free to use the frequencies as often as you find beneficial, and if you need a break, it's perfectly fine to take a day off. While there’s no strict protocol, we do recommend limiting the Whole Body Detox frequency to once per day.

Lastly, staying hydrated is important while using the frequencies. Drinking plenty of water helps your cells become more receptive to the frequencies and supports overall well-being.

Soaak sound frequencies align the body’s systems at a cellular level. Some people feel a difference after just one session, while most experience lasting change with consistent use over time. Best results are obtained when Soaak sound frequencies are paired with Mindful Intentions™ and a healthy lifestyle.

There are no known adverse effects to sound frequencies.

Our members have experienced decreased anxiety and depression, improved energy and focus, better sleep, and much more!

We feel that the decision is unique to each user and suggest reviewing some of our testimonials.

We do not recommend any type of sound frequency while pregnant or nursing without first consulting a medical professional.

Not at all. The efficacy of Soaak sound frequencies doesn’t change whether you play them through headphones, stand-alone speakers, Alexa, or simply through your phone.

The Soaak community has experienced amazing results using all of these modalities.

Yes. Soaak sound frequencies affect your body on the cellular level, regardless of the listening option chosen, Original, Nature, or Music. Soaak sound frequencies can be played on virtually any speaker, including headphones or earphones, and will be heard by your cells, regardless of the volume or type of speaker selected.

Mindful Intentions are affirmational phrases that evoke cellular alignment and a fresh, positive perspective. Each Mindful Intention has been carefully crafted by experts who have personally used them to help manifest greatness in their own lives.

Repetition is a great way to get better. As good as you are at something, you can always get better with repetition. Whether it’s mastering a difficult yoga pose, perfecting your serve, or really anything else you can think of.

Getting into a daily habit of speaking life-giving Mindful Intentions over yourself can create the life-altering changes you’ve been dreaming of. As your brain is trained through repetition, the things you speak begin to manifest in your life.

Our 21-Day Programs provide education, inspiration, and insight from global thought leaders, business executives, and world-renowned experts. Over each of the 21 days, powerful 1-4 minute audio segments are sent directly to your phone, read by the experts themselves.

After one of our 21-day immersions, you will be more educated, informed, and inspired on the topic you selected. Get this life hack today and speed up the progress to any of your goals exponentially!

To support focus and create life-enhancing habits, only one 21-Day Program can be active at a time.

However, you can always revisit past days that you’ve completed from other 21-Day Programs regardless of the program that is currently active.

If your Soaak frequencies are stalling, not loading, or not playing, get the free Soaak iOS App or Soaak Android App and download your favorite frequencies for offline use.

To receive push notifications from Soaak, you must turn on notifications through your app. In your iPhone or Android app, in the menu bar, go to More > Settings > then turn on the Mindful Intentions notification toggle. On this screen, you can schedule the time of day you would like to receive your notifications and adjust your timezone.

Total Wellness Membership includes:

• 7-Day FREE Trial
• Entire Frequency Library (30x)
• Daily Mindful Intentions
• 21-Day Programs (unlimited access)
• AI Chatbot & Biometric Analysis
• Connect with Smart Devices

‍

Sleep Well Membership includes:

• 7-Day FREE Trial
• Sleep Well Frequency (only)
• Daily Mindful Intentions (included)

We offer a 7-day free trial. You can cancel at anytime during this period without being charged. Since we provide this trial period, we do not issue refunds if your card is charged after the free trial ends.

Your card will be charged once your membership moves out of the 7-day free trial period. If you cancel after this time, you will continue to have access to the Soaak App until the end of your current billing cycle.

If you have any questions, please feel free to contact us at support@soaak.com.

Our services are month-to-month, and can be canceled anytime.

If you signed up through our website, you can easily cancel your membership by clicking here (https://app.soaak.com/settings/manage-subscription).

If you signed up through one of our mobile apps, here are the steps to cancel:

For iOS:

1. Open Settings.
2. Tap on your Apple ID.
3. Tap Subscriptions.
4. Cancel the Soaak subscription.

For Android:

1. Go to Subscriptions in Google Play Store.
2. Select the Soaak subscription.
3. Tap Cancel subscription.
4. Follow the on-screen instructions.

How do I update my credit card on file?

To update your credit card information, please follow these instructions:

1. Click this link: https://app.soaak.com/settings
2. Click on "Manage Subscription."
3. Then click "Manage Plan."
4. Click the edit icon next to your credit card number. This will allow you to change your payment method.

Soaak accepts payment from both health savings accounts (HSA) and flexible savings accounts (FSA). These are pre-tax options to pay for certain health and wellness expenses. Please check with a financial advisor for your qualifications.

If your HSA or FSA card is not going through, please contact your provider to make sure they are not blocking this charge and that there are adequate funds in your account.